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Incidents are created when a monitor detects an issue or anomaly in your infrastructure, such as a service outage, performance degradation, or a failed health check. Incidents are critical for tracking and managing these issues to ensure timely resolution and minimize impact on your applications.

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Key Features

  • Automatic Incident Creation:
Incidents are automatically created when a monitor reports an issue, providing immediate visibility into problems. Each incident includes detailed information about the affected monitor, the nature of the issue, and relevant metrics.
  • Integration with Incident Management Tools:
Incidents can be pushed to various incident management tools (e.g., PagerDuty, OpsGenie, Jira) through integrations. Seamless integration ensures that incidents are tracked and managed using your existing workflows and tools.
  • Real-Time Notifications:
Receive real-time alerts when an incident is created, ensuring that your team is promptly informed. Configure notification channels such as email, SMS, and messaging platforms (e.g., Slack, Microsoft Teams).
  • Incident Tracking and Resolution:
Track the status of each incident from creation to resolution. Log actions taken, assign incident owners, and update the status as the issue is investigated and resolved.